Che Daniel Devine

Ché Daniel Devine

Personal Info

Professional Profile

    I have gained valuable experience from my past positions. My employment has included management, sales, training, information technology (I.T.), and customer support.

Work Experience

Aug 2009 - Present

Diamond and Jewelry Consultant

BlueNile.com


    Customer service position educating customers on products, while instilling trust and confidence in the company brand. Taking calls, emails, and live chat. Following up with customers regarding special inquiries, or order status. Point of support for new employees in customer service. Multitasking and prioritizing work daily. Volunteered for special tasks and projects when they became available.


  • Customer Relations
  • Brand Promotion
  • Sales/Policy Training
  • Multitasking
  • Organizational Skills
  • Escalated Calls
  • Phone, Email, Chat
  • Metrics

Nov 2002 - Mar 2009

Retail Store Manager

Billiards and Barstools


    Starting in sales, I later became the manager, responsible for the store’s progress. Keeping track of sales with paper trails and spreadsheets. Learned when to delegate responsibility and when to get the work done independently. Computerized the office and paperwork. Inventory and ordering of thousands of products to keep store current and well stocked. Management of employees, training, hours and schedule. Advertising design and marketing, both printed and online.

  • Management
  • Inventory Control
  • Sales Training
  • Analytics
  • Creating Policies
  • Microsoft Office
  • Customer Relations
  • Multitasking

May 2001 - Oct 2008

Network Administration / Help Desk

Devine Tech


    As a private business I expand my contacts which led to an overwhelming amount of requests for personal and business computing /networking support. Honed skills with many standard programs (Office, Adobe Software, personal networking and security) and other custom software. Designed and supported websites. Created logos and marketing materials for clients.

  • Client Satisfaction

  • Network Stability

  • Client Acquisition

  • Consulting

  • Troubleshooting

  • Scheduling Tasks

  • Microsoft Office

  • Inventory

Mar 1998 - Jan 2003

Customer Service Manager

Homes.com


    Starting as a telemarketer, I transitioned to the manager of customer service. Working closely with the executives of the company, I developed the service standards, cross functional teams, and refined the queue management. The improvements I introduced created consistent service, a support staff for new hires, and help stabilize our brand internally and externally.


  • ACD
  • FGR
  • Attendance Policy
  • Metrics
  • Cause & Effect

  • Confidentiality
  • Team Meetings
  • Conflict Resolution

 

Technical Skills

Starting in 1993

Computer Knowledge

Operating Systems and Programs



    Software Type
    Years of Exp.
      Level of Proficiency
    • Microsoft OS
      20+ Years
        9 / 10  9 / 10
      • Mac OS
        5+ Years
          6 / 10  6 / 10
        • MS Office
          20+ Years
            8 / 10  8 / 10
          • Google Services
            13+ Years
              8 / 10  8 / 10
            • Database Exp.
              18+ Years
                8 / 10  8 / 10
              • Internet Research
                20+ Years
                  9 / 10  9 / 10
                      Hardware Type
                      Years of Exp.
                        Level of Proficiency
                      • PC
                        20+ Years
                          9 / 10  9 / 10
                        • MAC
                          5+ Years
                            6 / 10  6 / 10
                          • Troubleshooting
                            20+ Years
                              9 / 10  9 / 10
                            • Networking
                              16+ Years
                                8 / 10  8 / 10
                              • Computer Repair
                                20+ Years
                                  9 / 10  9 / 10

                                Starting in 1995

                                Marketing and Design

                                Tools and Experience



                                  Knowledge & Tools
                                  Years of Exp.
                                    Level of Proficiency
                                  • Marketing 3.0
                                    2+ Years
                                      7 / 10  7 / 10
                                    • Analytics
                                      8+ Years
                                        8 / 10  8 / 10
                                      • Adobe Suite
                                        18+ Years
                                          8 / 10  8 / 10
                                        • Copy
                                          5+ Years
                                            7 / 10  7 / 10
                                          • SEO
                                            15+ Years
                                              7 / 10  7 / 10
                                            • Social Media
                                              12+ Years
                                                8 / 10  8 / 10
                                              • Email Marketing
                                                13+ Years
                                                  7 / 10  7 / 10
                                                • HTML / CSS
                                                  18+ Years
                                                    8 / 10  8 / 10

                                                  Education

                                                  Ashford University

                                                  (Completing senior year off campus)


                                                  Bachelor's degree of English and a minor in Business Management



                                                  Email Me